Allowing Extra Time

As we endure another rainy, dreary day in Chicago, I am reminded how unpredictable the weather can be. Like a pubescent adolescent, what is at one time calm and pleasant can – in a heartbeat – become miserable and uninviting.
We deal with the same unpredictability with ground transportation in Chicago and surrounding communities. A routine ride to or from the airport, one that in most cases is routine, can easily become anything but. This is why I always recommend leaving plenty of time to get to your destination.
Many seasoned travelers like to minimize their time between pickup and drop off, especially those that fly often. For someone living say…30 minutes from O’Hare Airport, getting picked up an hour or so before their flight might be routine, but it is also a stress inducing nightmare should anything go wrong along the way. Poor weather is the biggest cause of increased travel times in Chicago. If The Weather Channel says it’ll be stormy tomorrow, call and change your pickup time to allow for delays.
In a business run by humans, in a human world, there is one thing that will never change…mistakes…do…happen. It could be an error on the client’s part, the reservationist, or the chauffeur. But regardless, the best way to minimize the effect of errors is to allow time for recovery.
As a “nervous flyer”, I tend to make it my goal to be through security at least an hour and a half before my flight is scheduled to depart. Most would consider this an insane practice, but I don’t see it being any more insane than scurrying through the airport, dodging and weaving through my fellow travelers trying to make my flight before the door closes or my seat is raffled off to the highest bidder. I feel that being in proximity to my gate almost 90 minutes prior to my flight departing allows me time to relax, read, maybe grab lunch or a cocktail, and still stroll casually to my gate, knowing that nothing short of a direct presidential order would keep me from making my flight.
Quite simply, we will do anything our clients ask of us, because we feel it’s all part of the service we offer our valued customers. All we ever ask is that travelers leave plenty of time, and consider that every once in a while, a little unpredictable “weather” may move in to alter your plans.

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Dale Schahczinski
Goal driven team leader, with industry experience spanning all aspects of operations and administration.