My Password Won’t Work

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We have all been in the position where we are certain that we have typed in our password correctly, but the website insists that our username and password don’t match. There are several things you can check before resetting your password. Maybe your password is not to blame, make sure that your username is entered correctly. Most usernames are not case-sensitive, but most passwords are. Make sure that your CAPS LOCK is off and your NUM LOCK is on, in case your password includes numbers.

Users make more errors when they can’t see what they’re typing while filling in a form. They therefore feel less confident. The more uncertain users feel about typing passwords, the more likely they are to employ overly simple passwords and/or copy-paste passwords from a file on their computer. Both behaviors lead to a true loss of security.

Microsoft has added a new feature to Internet Explorer 10 with this problem in mind. You may have already noticed it. In the password field on a website, there is a toggle password visibility icon which looks like a little eye.


Clicking and holding down the mouse button on this toggle will display the previously hidden password that you just entered as long as you hold down the button.

If your password is typed in as you think if should be and you still can’t get past the login page, there is normally an option to reset your password.

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Dale Schahczinski
Goal driven team leader, with industry experience spanning all aspects of operations and administration.