Snow Daze

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Wow…it sure seems to be snowing a lot in the Midwest. In Chicago, we currently stand at about 52 inches of snow for the season, which is a far cry from the winter of 1978-79 and it’s robust 89.7 inches, but still puts this winter in the #5 spot since official records began in 1884. So, how does a limo company in Chicago plan for the extra “flakiness”? The simple answer is…The best you can.
When it comes to ground transportation, the challenge during snow and ice events isn’t just preparing staff or chauffeurs, but trying to prepare the travelers. Not an easy mission, and understandably so. Typically, there is a wealth of contradictory information available that can make the traveling public wary, and – not knowing who is right – unable to trust anyone. For example, when a dispatcher finds out a departing flight is cancelled, he will try to contact anyone he knows is on the same flight. The trouble is, while the world may know a flight is cancelled, there will always be a few people that refuse to believe it, and it will only take one erroneous piece of information to convince them that the concerned OML dispatcher is completely out of his or her mind. Welcome to our world.
When the weather becomes…complicated, it is important to act quickly. At OML, the first thing we do is limit the number of reservations we take in anticipation of the fact that traffic will be significantly effected. We then monitor changing forecasts – and there are many – to be as prepared as possible for the event. Once the snow starts, chauffeurs are dispatched early, and reminded frequently to slow down and increase following distances. Available cars are placed strategically around our operating are to improve response time and act as backup for stalled or stranded vehicles.
In the end, I don’t care how well a limousine service is prepared, there is only so much you can do. In our case, our goal is to get each of our customers picked up on time, and taken safely and comfortably to their destination, in spite of the weather.
Snow daze indeed!

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Dale Schahczinski
Goal driven team leader, with industry experience spanning all aspects of operations and administration.