Timing is Everything

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Timing is everything. We try to manage our business effectively, but it is incredibly helpful if our clients have some flexibility in their scheduling. A client may want to be picked up on a very busy day (say…the day BEFORE Thanksgiving) at 4:00 PM, but we may be booked at that time. When this happens, we will offer different options, and it works to the benefit of the client to choose one of these offers. It helps to realize that a tremendous number of people are looking to get out of town during these peaks, and that they all feel they have the ideal formula for beating the rush. However, there is no way to beat the rush, because there is no clear beginning or end to it. It comes down to a flood of humanity and attempting to control the chaos. Our experience is that people don’t necessarily believe us when we tell them what to expect at the front end, but once they experience the madness, we then become experts. The most important rule…give yourself extra time. Don’t try to minimize your waiting time at the airport…embrace it!
On your return, again…you will be subject the same forces, but this time in reverse. The airports are still a mess, but you’re looking for a ride home now, and many travelers expect their transportation to be waiting on the curb as they exit the terminal. This is about as unrealistic as it gets. With thousands of people arriving at or near the same time, you can expect the same congestion you had on the way out. If you’re lucky, you may arrive at an off-peak period and skirt the flood, but more than likely you will be engulfed by it. Like a rip-current, it’s best not to fight it. Ride it out, and make the best of what you have. If you call for your car during a “swell”, expect that you’ll have to wait a while. Sit down and relax. Let everyone beat themselves to death, while you relive the glorious holiday moments you recently enjoyed. Your time is certainly valuable, but a car service, taxi or limo company, can not alter time and space. If it’s chaos outside the terminal, is it fair to think your driver will somehow be able to alter reality because you are in a hurry? Of course not. So our dispatchers will give the most accurate estimate of how long your vehicle should take, and we’ll try to keep you updated on his progress as he/she navigates the airport.
There are no simple answers, but if there were simple answers to life’s little conundrums…there would be no conundrums to deal with. Please remember that O’Hare-Midway is a car service, a bus service, a transportation service, and YOUR service. We are here to help provide you with transportation solutions, not transportation headaches.

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Dale Schahczinski
Goal driven team leader, with industry experience spanning all aspects of operations and administration.